PERSONAL DATA POLICY

The personal data provided via the forms included on this website or email messages shall be included on a users register file. The Data Protection Agency has been informed of the existence of this file. The file is used for processing vehicle rental requests, as well as for sending advertising materials. The recipient of the information contained therein is ROIG Transport & Service Mallorca. The data provided shall be transferred only to those companies that form part of the Roig business group.

By sending the forms included on this website or an email message, users give their permission for the automated processing of the data included therein.

The details requested are limited to those that are strictly necessary in order to complete the booking, and in this case it is compulsory to fill in the form. In the case of advertising subscribers, only their email address is required.

Customers, or physical persons representing them, are entitled to access the file and rectify or cancel the details included therein. In order to exercise this right, you should write to eroig@autosroig.com

The file is hosted on the computer system located at Avenida Bienvenidos, 64, Cala D’Or (Santanyí) 07660 Balearics. Responsibility for the file lies with ROIG Transport & Service Mallorca.

Esta web no utiliza cookies, ni cualquier otra utilidad que permita la obtención de datos personales sin el consentimiento del afectado.

This website does not use cookies or any other tool that allows for personal data to be obtained without the consent of the party concerned.

ROIG Transport & Service Mallorca

Terms and Conditions of Transport

Before making a reservation on the ROIG Service & Transport Mallorca website, make sure that you have read and understood our general conditions. Upon making a booking with us, you confirm that you have read these conditions that you have full legal capacity to accept them in your own name and in the name of all of your companions

1.REQUEST FOR BOOKING WITH ROIG SERVICE & TRANSPORT MALLORCA

The person that makes the reservation with ROIG Service & Transport Mallorca must be 18 years or older, be the cardholder or authorized party of the credit or debit card and provide the necessary funds to cover the reservation charge. ROIG Service & Transport Mallorca will send a confirmation for each successfully completed online booking. The customer should indicate the quantity of baggage, buggies, golf bags and bicycles in the reservation form so as to guarantee the most suitable vehicle. If the customer has special baggage items that are not on the reservation form, he/she should describe them in the booking observations. If the luggage that you are bringing with you does not coincide with the declared baggage on the reservation and said baggage does not fit into the reserved car, the customer must pay the difference for a larger vehicle. The customer will be responsible for the additional costs for the transportation of said items if they are not laid out at the time that the reservation is made. If he/she does not accept the payment of said vehicle, ROIG Service & Transport Mallorca may cancel his/her reservation without right for compensation due to breach of contract and may claim damages.

It is the responsibility of the customer to check that all of the information is correct on the booking confirmation before travelling and inform us if there is an error.

All services will be carried out in vehicles of the contracted capacity or greater, never in vehicles of lower capacity.

2. FORMS OF PAYMENT

To make a reservation with ROIG Service & Transport Mallorca, it is necessary to pay with the credit card on file at the moment of confirmation of the booking..

Payment with credit/debit card

CANCELLATION OR MODIFICATION OF BOOKING WITH ROIG SERVICE & TRANSPORT MALLORCA

Any modification or cancellation of bookings with ROIG must be completed via e-mail or through our contact area. The department for reservations will notify you if you have any charge for modification or cancellation. .

If you request the cancellation of the booking more than 24 hours in advance from the start of the first or only journey, there will be no penalties.

If you request a cancellation of the booking less than 24 hours before the start of the first or only journey, said booking will have a cost of 50% of the booking as a penalty and a cost of 100% if the booking is cancelled less than 4 hours in advance.

The date and time from when the e-mail is received will determine the request period.

The modifications must be made directly through e-mail before the first (or only) journey that you have booked. We cannot guarantee that all changes will be possible, due to matters of availability, but we will always try to satisfy your requests.

When you request a modification of a booking that requires a change in destination, different to that which you requested, if the cost is greater, then you must pay the price difference between the service that you originally reserved and the price of the newly requested service. If the cost is less, the difference will be deducted or reimbursed.

MEETING POINT

At the airport or place of accommodation, the customer must present the booking pass to the ROIG driver, or if applicable, the booking number assigned to the customer to avoid any confusion.

At the airport, the driver will wait for the customer in our Viajes Mijura office. If the customer for any reason does not locate the driver in our Viajes Mijura office, he/she should get in contact with the emergency phone number provided with the reservation that is available 24 hours in order to be able to locate the driver.

At the airport, if the customer does not locate the driver and does not want to wait and leaves with another vehicle, the journey on the booking does not have the right to reimbursement and we will mark the service as “No show” after 60 minutes.

At the place of accommodation, the meeting point will be the address or name of the establishment indicated on the reservation by the customer. If the address is unclear or is subject to confusion, the service may be delayed due to the customer not correctly indicating the pick-up location.

ROIG reserves the right of a 15 minute margin for pick-ups over the schedule indicated on the reservation for the following cases: Traffic due to accidents, closures or detours for celebrations or sporting events, technical or mechanical problems with the vehicle or police controls.

It is the obligation of the customer to anticipate enough time for the pick-up at the place of accommodation for possible force majeure.

WAIT TIMES OR DELAYS AT PALMA DE MALLORCA AIRPORT

At the Mallorca Airport delayed flights do not entail any increase in price or waiting times after booking. ROIG will send the requested vehicle to the meeting point once the flight has landed.

The maximum waiting time at the Mallorca Airport is 60 minutes once the flight has landed. We recommend that if you have problems in the airport with customs, baggage etc. that you get in contact with the ROIG emergency phone number provided with the booking so that we do not mark your reservation as “No show” and we can wait for you.

Once the customer arrives at the meeting point, he or she should go directly to the vehicle. If the customer retains the driver for any reason different to that in the contact, ROIG may apply a cost for waiting time.

At the place of accommodation the maximum waiting time will be 15 minutes over the scheduled pick-up time..

The customer reserves the vehicle from the Palma de Mallorca Airport directly to the place of destination or vice versa. If the customer has to make a stop along the way for more than 10 minutes at a shopping mall, gas station, key pick-up or extra ticket, an extra cost may apply.

The approximate cost for waiting times is 20€ per taxi, 40€ per minivan and 60€ per minibus or coach per hour. The minimum amount for billing time is half an hour. .

BABY SEATS AND BOOSTERS

Children that are minors are considered passengers, regardless of their age. ROIG will include infant seats or boosters requested in the booking.

In the case of special offers for free baby seats and/or boosters, ROIG reserves the right to not include any part of the seat or booster if for any reason it cannot be supplied to the customer due to a major incident or last minute change in vehicle. We do not accept any liability or claim for not including the child restraint devices requested at the time of booking in the case of force majeure.

WEBSITE GENERAL TERMS AND CONDITIONS OF USE www.roig.com

The entire contents of this website (texts, trademarks, logos, photographs and images, as well as the structure, selection, order and layout of the contents herein) are protected by Spanish and international legislation on intellectual and industrial property.

Under no circumstances does access to this website imply authorisation for their reproduction and/or distribution. Said activities are strictly forbidden without specific permission to this effect in writing from ROIG Transport & Service Mallorca.

The services offered on this website include a series of links to other Internet websites. Said websites do not represent any relation whatsoever between ROIG Transport & Service Mallorca and the private individuals or companies that own the aforementioned linked websites. ROIG Transport & Service Mallorca holds no liability whatsoever for the contents published on the linked websites and respects all intellectual property rights that may correspond to the authors thereof. Any correspondence, purchase of goods or services entered into by the users with the owners of the linked websites shall be the sole responsibility of the user and said owners.

ROIG Transport & Service Mallorca shall hold no liability whatsoever for any damage suffered by users of this website as a result of the illegal or wrongful use thereof or of the contents and information that are provided or may be accessed thereon.

ROIG Transport & Service Mallorca does not guarantee that this website shall be operational at all times, as problems with the Internet service, incidents in the browser equipment and other possible eventualities may occur.

ROIG Transport & Service Mallorca accepts no liability for any direct or indirect damages resulting from the use of this website, including damage to computer systems or the introduction of viruses.

Users may visit this website freely and the use thereof is exclusively personal.

Access to this website, as well as the use of the information and contents included thereon, shall be the sole liability of the person who undertakes such actions. The terms and conditions of access to this website are subject to current legislation and the principles of good faith and rightful use thereof, and in general terms, all actions that may be detrimental to ROIG Transport & Service Mallorca or third parties are hereby forbidden.

The use of this website for illegal or unauthorised purposes is strictly forbidden, including but not limited to the following:

· Any violation of third party rights ( right to privacy, right to the privacy of communication, intellectual and industrial property rights, protection of personal data, etc.).

· The publication, dissemination or advertising of any materials, subjects or information with obscene, pornographic, abusive, defamatory or illegal contents.

· Introducir cualquier tipo de virus informático, archivos defectuosos, etc, que puedan provocar daños o alteraciones no autorizadas de los contenidos o sistemas de cualquier clase accesibles a través de esta página web.

· The introduction of any type of computer virus, faulty files, etc. that may cause damage or unauthorised alterations to the contents or systems of any kind accessible via this website.

ROIG Transport & Service Mallorca reserves the right to temporarily suspend access to its website at its own discretion with no prior notice for reasons of a technical or other nature.

For the attention of the owners of websites linked to the website at www.roig.com

The owners of the websites linked to this page may express their wish not to form part thereof by writing to info@roig.com specifically stating a request to this effect.

1. ROIG Transport & Service Mallorca reserves the right to modify at any time all or part of the contents of this website, as well as the terms and conditions of access.

2. These General Terms and Conditions and all relations between the user and ROIG Transport & Service Mallorca shall be regulated by Spanish law. Any dispute arising from or related to the use of this website shall be submitted to the Courts and Tribunals of Spain.

3. Use of this website implies acceptance of the above General Terms and Conditions.